Below are the policies for a party at the Oakside Mansion
At the Oakside Mansion Policies
Parties are booked on a first come first serve basis. First you have to fill out an Availability Form, in order to see what times slots are available for your date and chosen location. Once your party date is confirmed, a deposit of $200 or more depending on the number of characters is necessary to secure your date. Your final step will be to fill out the Information Form, which is a short form that gives us the extra information to deliver the best entertainment we can offer. The balance will be due a few days before or in cash the day of the party. You may pay via Cash, Paypal or Major Credit Card prior to the event.
FINAL R.S.V.P. DEADLINE:
In order to offer the best experience Bella Princess asks for an accurate RSVP list, because each child has to be set up for. In order to set up for all the guests we need to know at least 6 days (or sooner) prior to the date of the party. Your bill will be based on your final head count (Does not apply to the Character only Parties). We can credit only ONE no-show the day of the party.
The day of your event everything will be set up for the number of children on your latest RSVP list and are expected to attend. However, Bella Princess will grant you credit for 1 (one) no-show; anything over the 1 (one) no-show will be your responsibility. If you have more than one no-show the remainder of your PAID for no-shows will still have party favors, which you will be able to keep.
We at Bella Princess are devoted first and foremost to the safety of children. Naturally if the roads are closed or it is unsafe to hold the party we will make arrangements to pick out a new date and time.
CANCELING AN EVENT:
In the event you have to cancel due to inclement weather (if the roads are closed or it is unsafe to hold the party) we will make arrangements to pick out a new date and time and the deposit will be put towards your new date. For all other reasons the deposit is NOT refundable. If the event you want to cancel is three months away or more we can refund you the deposit minus a $25 administrative fee.
The gratuity is included in the invoice under service fee. This allows for the performer to slip away without any interruption of the magical experience.
We will need a spot in your driveway to load and unload our equipment into the house. If it’s not at your home but in another location, please make sure there is a place close to the entrance for us to be able to load and unload. NYC clients will need to cover parking fee.
BELLA'S PAD AND OAKESIDE: HAVE THEIR OWN PARKING
SAFTEY: Abusive treatment of our performers and staff will NOT be permitted. This includes sexually suggestive or inappropriate touching, gestures, nudity or comments, verbally abusive language, threats, racist remarks, and any other hostile actions or situations. On site performers/staff will provide ONE WARNING to the client or their agent if the incident can be resolved. Resolving a situation may include guest(s) being asked to leave your event. Beyond this warning, any additional abusive acts will be grounds for the event termination. Company compensation will not be affected by such cancelation. Any incident of inappropriate touching may result in immediate event termination. Any event terminated due to inappropriate guest behavior will provide no refund.
SUPERVISION/ ALLERGIC REACTIONS:
We are not a daycare service, nor is it our job to discipline your child. We are entertainers and are not responsible for unruly or uncooperative children. We kindly ask that you monitor disruptive behavior and attend to any child who does not want to participate. This will help us to provide the best possible party experience for you and your child.Bella Princess Parties is also not responsible for allergic reactions at your locations or at Bella’s Pad or the Oakside Mansion. We leave it in the hands of the parents to be aware of the food being served whether at our offered locations or outside of our locations.
Please be advised that Bella Princess Parties assumes no responsibility or liability to accidents or damages caused during your party to your guests or your property. Your party host/entertainer will work to ensure that your home and guests are treated with care; however, liability will lie strictly with the client. The same care from hosts should also be returned when at Bella’s Pad or the Oakside Mansion where the liability applies.
VIDEO AND PHOTOGRAPHY SAFTEY:
Your child's safety and well-being is incredibly important to us, therefore we do not share any personal information about you or your child. Pictures will be posted in our Gallery and possibly here on this site, but will not be placed on any outside sources without express written permission from the parents. Outside sources include social networking sites, image sharing sites and costuming sites. Your child's image WILL NOT be placed in any of these places without written permission and will only be used for promotional purposes on this site and in the Gallery. We do reserve the right to post the photos on any site without written permission, but in such a case we will blur your child's face or crop them from the picture. We do reserve the right to post videos on hosting sites such as YouTube, which will allow us to embed them on our site, but no personal information will be shared
WHY CAN'T YOU OFFER DISNEY CHARACTERS?
*We do not offer Disney characters because we do NOT offer any copyrighted characters. Our characters are only from non copyrighted fables or legends. If our characters look similar to media characters, look no further than the original tales they come from. Companies such as Disney often embellish on the original intended design of a character from a fable or fairytale. Therefore, when we create our costumes, we return to the original media for design inspiration. You will find that children often cannot tell the difference. If they see a blonde woman in a blue dress, they will probably think of Cinderella, even if the dress was a store-bought prom dress. We understand that you want your child to have a realistic princess at your party and we will do our best to make sure that they believe they have been visited by a "real" princess. But we cannot offer copyrighted designs of any kind. We can only serve customers who understand that we don't offer copyrighted characters. If you NEED a copyrighted character, you can try contacting the copyright holder.
At Bella’s Pad or The Oakside Mansion we ask that you bring only cold platters, for hot foods are restricted, to the location. Any types of burners, lit flames, electronic cookers, and or food warmers are a danger to the staff and children. Therefore we restrict, for the safety of everyone, such items from the location. If any of the items are brought and damage the location, the repair will be the owner’s complete responsibility.
PARENT ARIRIVAL TIME:
When having an event at Bella’s Pad or the Oakside Mansion we ask that parents arrive on time, especially if they plan to set up any of their own additional items. However we ask that parents do not arrive any earlier than half an hour early, because it may interfere with the proper set up of the event, which the staff will most likely be preparing and perfecting.
PARTY GUEST ARRIVAL TIME:
Guests are asked to arrive on time. However we ask that guests do not arrive any earlier than 30 minutes prior to the event, as the staff will be setting up all the details for your perfect event. It is crucial that we begin on time so everyone can enjoy the fun. WE CANNOT go back on activities for late comers. Such as: if we are done with face painting and are now in the middle of coronation we cannot stop in the middle of that activity to do face painting for a late comer.
At Bella’s Pad and or The Oakside Mansion all the needed supplies such as tables, chairs, and entertainment spaces are all included. We also include pizza for all the children and can also order extra pizza pies for adults for an additional $12 per pie. However parents can bring their own food with respect to the food policies.
EXTRA PARENTS OR ADULTS:
Bella’s Pad and the Oakside Mansion both have room for parents; Bella’s Pad has parent room and The Oakside Mansion has an open floor plan with seating. However these are high-energy parties with make-up, dress-up and movement, and may become crowded affecting the overall experience. As long as you are aware of the size of your extra adults with reference to the size of the space, there is no problem with an audience. Please just remind the adults to keep the noise level when in the same room as the entertainment.
GENERAL TIME SLOTS AVAILABLE:
At Bella’s Pad or The Oakside Mansion we offer:
10AM, 1:00PM, 4PM or 7PM
Times slots during the weekdays are not listed but can be established based on availability. Please inquire for more information.